Your healthcare rights and responsibilities

We’re committed to providing our patients with access to safe, quality healthcare and to treat them with respect and dignity.

The Australian Charter of Healthcare Rights

The Australian Charter of Healthcare Rights are for everyone, and it outlines how you should be treated during your care.

It aims to help patients, health consumers, their families, carers and other support people get the most out of their health care.

Making your health decisions

Advance care planning involves thinking about and making choices now to guide your future health care.

If you have strong beliefs about what you want to happen in the future, it’s important to make your plans and wishes known now.

You may have to make decisions during your time in hospital about potential treatments, especially if you're seriously ill or facing the end of life. We encourage you to discuss options with your health care team, family and carers.

It’s important for you to give clear instructions about your preferences and beliefs, and to be sure your family and health care team are aware of any advance health directive or power of attorney that you've made.

Understanding advance care planning

It can be confusing and difficult to understand the differences between advance care planning documents used.

The Queensland Government have developed a comparison table. It'll help you understand the difference between each type of document to help you decide which one is right for you and your circumstances.

Read more about understanding advance care planning.

Organ and tissue donation

You can register to donate your organs or tissue when you die.  Make sure you tell your family and friends if you want to be a donor.

You can read more about organ donation on the Australian Government Organ and Tissue Authority website. You can also be a living donor. You can include your wishes in advance care planning.

Ryan’s Rule

Ryan's Rule is a 3 step process to support patients of any age, their families and carers. It’s used to raise concerns if a patient’s health condition is getting worse or not improving as well as expected.

Read more about The Ryan’s Rule escalation process on the Clinical Excellence Queensland website.

Right to information

The Right to Information Act 2009 and the Information Privacy Act 2009 aim to make more information available. It gives equal access to information across all sectors of the community, and appropriate protection for individuals' privacy.

You can also read more in the Hospital and Health Boards Act 2011.

Feedback, compliments and complaints

Your feedback is important to us. It helps us identify areas we need to improve in.

If you have a compliment, complaint or suggestion, please complete the online feedback form. You can also call us on  07 4226 8244 or email chhhs_feedback@health.qld.gov.au.

Last updated:November 2021