Mental health services

We deliver specialist diagnosis and treatment for people of all ages with complex mental health conditions.

For urgent help

If you're distressed and need immediate help, call triple zero (000).

If you’re not already a client and need support

If you're not already a client and need support, information, or a referral, you need to call 1300 MHCALL (1300 64 22 55). This is your first point of contact for adult mental health services.

For people under 18 years, you can find support on our Child and Youth Mental Health Service page.

What you can expect when you call our mental health line

When you call 1300 MHCALL, you'll speak to a trained operator who will ask you for some personal information. This helps us to determine which service you need.

If your call is urgent, you'll be transferred to a clinician straightaway. Otherwise we'll arrange for a clinician to call you back at a time that's convenient for you.

Our clinicians are trained and experienced health professionals.

Choosing a mental health service

A clinician will talk to you about your concerns and discuss a management plan with you. This may include a further mental health assessment. This process is called a triage and usually takes between 15 and 30 minutes.

They'll assess your circumstances and advise which treatment or support they think is best for you.

Your treatment may be provided on a one to one basis or in a group with others with similar difficulties. Therapy can also sometimes involve partners and families.

If you’re a client and want to book an appointment

If you’re getting treatment or support through one of our services, you can book your own appointment.

We have a list of our services and their contact details below.

Acute Care Team
165 Sheridan Street
Cairns QLD 4870
Phone: 07 4226 3100
7 days a week, 8 am to 10 pm

Adult Mental Health Unit
Cairns Hospital
The Esplanade
Cairns QLD 4870
Phone: 07 4226 7367
7 days a week, 24 hours

Addiction Services (Alcohol and Other Drugs Services)
8 Aplin Street
Cairns QLD 4870
Phone: 07 4226 2777
Monday to Friday, 8 am to 4 pm

Adult Step Up Step Down
21 Upward Street
Cairns QLD 4870
Phone: 07 4226 3924
7 days a week, 24 hours

Central Continuing Care Team
165 Sheridan Street
Cairns QLD 4870
Phone: 07 4226 3172
Monday to Friday, 8 am to 4 pm

Centralised Intake Service
Phone: 1300 64 22 55
7 days a week, 24 hours

Community Care Unit
12 Wallace Street
Cairns QLD 4870
Phone: 07 4226 4040
7 days a week, 24 hours

Consultation Liaison
Cairns Hospital
The Esplanade
Cairns QLD 4870
Phone: 07 4226 6175
Monday to Friday, 8 am to 4.30 pm

Crisis Support Space
Cairns Hospital
Ground Floor, A Block
The Esplanade
Cairns QLD 4870
Thursday to Monday, 3 pm to 8 pm
(closed Tuesday and Wednesday)
No bookings required - walk-in service

Forensic Mental Health Services
120 Bunda Street
Cairns QLD 4870
Phone: 07 4226 2711
Monday to Friday, 8 am to 4.30 pm

Mobile Intensive Rehabilitation Team
165 Sheridan Street
Cairns QLD 4870
Phone: 07 4226 3156
7 days a week, 8 am to 10 pm

Perinatal Mental Health Services
88 Abbott Street
Cairns QLD 4870
Phone: 07 4226 3924
Monday to Friday, 8 am to 4.30 pm

North Queensland Eating Disorder Service
165 Sheridan Street
Cairns QLD 4870
Phone: 07 4226 3100
Monday to Friday, 8 am to 4.30 pm

Older Persons Mental Health Service
120 Bunda Street
Cairns QLD 4870
Phone: 07 4226 2760
Monday to Friday, 8 am to 4.30 pm

Tablelands and Mossman Mental Health Service

Atherton
56 Jack Street
Atherton QLD 4883
Phone: 07 4091 0213
Monday to Friday, 8 am to 4.30 pm

Mareeba
21 Lloyd Street
Mareeba QLD 4880
Phone: 07 4092 9170
Monday to Friday, 8 am to 4.30 pm

Mossman
9 Hospital Street
Mossman QLD 4873
Phone: 07 4084 1232
Monday to Friday, 8 am to 4.30 pm

Innisfail Mental Health Services
87 Rankin Street
Innisfail QLD 4860
Phone: 07 4016 1327
Monday to Friday 8 am to 4.30 pm

Tully Mental Health Services
17 Bryant Street
Tully QLD 4883
Ph: 07 4068 4111
Monday to Friday 8 am to 4.30 pm

North Continuing Care Team
16 Danbulan Street
Smithfield QLD 4878
Phone: 07 4226 4871
Monday to Friday, 8 am to 4.30 pm

South Continuing Care Team
10 Roberts Road
Bentley Park QLD 4867
Phone: 07 4226 4942
Monday to Friday, 8 am to 4.30 pm

Yarrabah Mental Health Services
Gurriny-Yealamucka
1 Bukka Road
Yarrabah QLD 4871
Phone: 07 4226 4100
Monday to Friday, 8 am to 4.30 pm

Our mental health services

We have a range of specialist services including consultation liaison, child, and youth mental health, forensic, addiction, eating disorders, perinatal and community mental health.

Child and Youth Mental Health Services

Child and Youth Mental Health Services treats and supports children up to 18 years with a complex mental health condition.
Adult Mental Health Unit

Adult Mental Health Services assesses, treats, and supports people over 18 years with a mental health condition.
Crisis Support Space

Walk in service that provides non-clinical mental health support for people in crisis as an alternative to the Emergency Department.