COVID-19 Virtual Ward

If you have tested positive to COVID-19, you may be cared for in Cairns Hospital’s Virtual Ward.

A virtual ward is a model-of-care used worldwide to provide care for COVID-19 positive patients, via phone calls and remote monitoring.

If you have been admitted to the virtual ward for care and isolation at home – either by a doctor; or recommendation from Queensland Health – you have been assessed as being at-risk of serious illness from COVID-19, but not to the point you require immediate hospitalisation.

You can also self-refer to the ward after receiving a positive result on a Rapid Antigen Test (RAT), and registering your results via the RAT Register website or by calling 134 COVID (134 268).

For higher risk patients, our team of nurses, doctors, allied health professionals and/or Aboriginal and Torres Strait Islander Liaison staff will contact you to regularly monitor your progress and provide treatment if required.

For lower risk patients: we won’t actively contact you but our local call centre 07 4243 4208 is open 8 am - 4.30 pm daily and can connect you directly with clinicians if you have questions or concerns.

We will stay in touch with you via telephone and/or telehealth (virtual/online) consultations, and - if required - in hospital reviews.

How often we contact you will depend on your symptoms and personal circumstances.


If you need immediate medical attention, call Triple Zero (000) for the Queensland Ambulance Service, and please notify them that you are COVID-19 positive in home isolation.

If you have COVID and are concerned about any change or worsening of symptoms at home, phone 07 4243 4208 during the hours of 8 am - 4.30 pm. A clinician will determine if you need to be transferred to hospital for further care.

If you need further assistance outside of these hours, please call 13 HEALTH (13 43 25 84) 24/7.

Read more about symptoms and medical care for COVID-19 in Queensland.

Last updated: February 2022